Refund policy

Cancellation, Exchange, and Return Policy

The following outlines the policy and conditions for order cancellations, exchanges, and product returns for Lumika (hereinafter: "the Company").

Order Cancellation & Changes

We process orders quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible at trylumika@gmail.com with your order number.

  • Before Shipping: If your order has not yet been processed or shipped by our warehouse, we will happily cancel it and issue a full refund to your original payment method.

  • After Shipping: Once an order has been processed or dispatched, it cannot be canceled. You will need to wait to receive the package and follow our standard return process outlined below.

Product Exchanges

  • Exchange Window: Customers may request an exchange within 14 days from the date the package is delivered (based on carrier tracking information).

  • Item Condition: To be eligible for an exchange, the product must be unused, undamaged, and in its original packaging with all tags attached.

  • Exchange Shipping: Return shipping costs for exchanges are the responsibility of the customer.

  • Size/Variant Exchanges: Exchanges are provided for the same product model. Requests to swap for an entirely different product category will be handled as a return.

  • Limitations: Exchanges are limited to one time per order. Multiple items from the same order must be exchanged together in a single request.

Conditions for Product Returns & Refunds

To qualify for a return and refund:

  • The item must be brand new, unused, and in the exact condition received.

  • Refunds or store credits will only be issued after the returned item is received and inspected at our warehouse. Items showing signs of use or damage will not be eligible for a refund.

Refund Options

When processing an approved return, customers may choose one of the following two options:

  1. Refund to Original Payment Method: The refund amount will be credited back to your original payment method within up to 5 business days after inspection.

  2. Lumika Store Credit / Gift Card: Customers may opt for store credit equal to the full purchase amount, valid for use across all products on our store for up to 2 years.

Final Sale & Promotional Items

  • Items explicitly marked as "Final Sale" or purchased during special clearance events are non-refundable and cannot be returned or exchanged.

  • Standard purchases made with promotional coupon codes remain eligible under our standard 14-day return policy.

Damaged or Defective Items

We take full responsibility for damaged or defective products delivered to our customers.

  • Notification Window: If you receive a defective or damaged item, please contact Customer Support within 7 days of delivery (based on tracking details).

  • Proof Required: Please include your order number and clear photos or a short video showing the issue.

  • Resolution: Upon review, we will send a brand-new replacement item at no extra cost to you.

Order Cancellation by the Company

The Company reserves the right to cancel any order at its sole discretion (e.g., due to stock unavailability or payment verification issues). If an order is canceled by the Company, a full refund will be immediately issued to the customer's original payment method.